Easy Clean New Zealand FAQs

1. What services do you offer for holiday home cleaning?

We provide a comprehensive range of cleaning services, including routine cleaning, deep cleaning, laundry services, and post-checkout cleaning to ensure your property is ready for the next guests.

2. How do you ensure the quality of your cleaning services?

Our cleaners are trained professionals who follow a detailed checklist for each cleaning. We also conduct regular quality checks and encourage customer feedback to maintain high standards.

3. Are your cleaning products safe for the environment?

Yes, we prioritize the use of eco-friendly cleaning products and methods that are safe for guests and the environment.

4. Do you provide your own cleaning supplies?

Yes, we bring all the necessary cleaning supplies and equipment to your holiday home unless specified otherwise.

5. What are your rates for holiday home cleaning?

Our rates vary based on the size of the property and the type of cleaning service required. We provide customized quotes after assessing your specific needs.

6. How do I book a cleaning service?

You can book a cleaning service via our online booking option on our website, which is at the top of this page “Book Now”.

7. How far in advance should I schedule a cleaning?

We recommend scheduling your cleaning service at least 48 hours in advance to ensure availability, especially during peak holiday seasons.

8. Can you accommodate last-minute cleaning requests?

While we strive to accommodate all requests, last-minute bookings are subject to availability. It's best to contact us directly for urgent inquiries.

9. What happens if I am not satisfied with the cleaning?

Your satisfaction is our priority. If you are not satisfied with the cleaning, please contact us within 24 hours, and we will address your concerns and rectify any issues promptly.

10. Do you offer recurring cleaning services for holiday homes?

Yes, we offer flexible options for recurring cleaning services tailored to your needs, whether it's after each stay or regular maintenance cleanings throughout the season.

11. Are your cleaners vetted?

Yes, all our cleaners are fully vetted, providing you with peace of mind while we take care of your property.

12. Can you clean properties in remote locations?

We aim to serve a wide range of locations. For remote properties, please contact us to discuss your specific situation and availability.